Wanaka Studio Privacy Policy

Effective Date: [Insert Date]

At Wanaka Studio ("we," "us," or "our"), your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our website (wanaka.dev) or rent gear from us. By using our services, you agree to these terms.

1. Information We Collect

We collect information you provide directly, including:

  • Contact Details: Name, email, phone number, shipping/billing address.

  • Rental Details: Equipment selections, rental dates, ID verification (e.g., driver’s license for high-value gear).

  • Payment Information: Credit card details (processed securely via third-party payment gateways like Stripe or PayPal; we don’t store full card numbers).

  • Communications: Emails, chat logs, or feedback you share with us.

We also automatically collect via cookies and similar tech:

  • Usage Data: IP address, browser type, pages visited, device info (e.g., via Google Analytics).

  • Cookies: To improve site functionality and remember preferences (manage settings via your browser).

2. How We Use Your Information

We use your data to:

  • Process rentals, payments, and deliveries.

  • Verify your identity and prevent fraud.

  • Respond to inquiries and provide customer support.

  • Send service updates (e.g., reservation confirmations) or marketing emails (you can opt out anytime).

  • Improve our website, services, and gear selection.

3. Sharing Your Information

We do not sell your data. We only share it when necessary with:

  • Payment Processors: To complete transactions (e.g., Stripe, PayPal).

  • Shipping Partners: Like FedEx or UPS for gear delivery/pickup.

  • Legal Compliance: If required by law (e.g., court orders, fraud investigations).

  • Service Providers: Trusted partners (e.g., website hosts, analytics tools) bound by confidentiality.

4. Data Security

We protect your data using industry-standard measures (SSL encryption, secure servers, access controls). While no system is 100% foolproof, we strive to guard against unauthorized access or misuse.

5. Your Choices & Rights

  • Marketing Emails: Unsubscribe via the link in any email.

  • Cookies: Adjust browser settings to block/delete cookies (may affect site functionality).

  • Access/Delete Data: Contact us to review, update, or delete your personal information (where permitted by law).

6. Children’s Privacy

Our services are not intended for users under 13. We do not knowingly collect their data.

7. Policy Updates

We may update this policy occasionally. Changes will be posted here with a revised "Effective Date." Check back periodically.

8. Contact Us

Questions? Reach our Data Protection Officer at:
Email: privacy@wanakastudio.com
121 West Trade Street, Suite 2100
Charlotte, NC 28202
(704) 610-7596